LexServ Privacy Policy

LexServ, LLC (“LexServ,” “our,” or “we”) provides services to investors in life insurance contracts and other business clients, including life settlement servicing, medical records retrieval, and related services. Where personal information is provided to LexServ by or on behalf of our business client organizations, LexServ is a data processor, service provider or contractor to such organizations, as those terms are used in applicable privacy laws.

1. About This Privacy Policy

This privacy policy explains LexServ’s general practices for collecting, using, disclosing and protecting personal information. This privacy policy may be supplemented by additional privacy statements, terms or notices as provided on LexServ’s websites or applications.

This privacy policy does not apply to workforce-related personal information collected from LexServ’s employees, job applicants, contractors, or similar individuals. Please contact LexServ’s human resources department with questions about workforce-related personal information.

LexServ’s services, websites, and applications are for U.S.-based life insurance policies.

2. Collecting Personal Information

LexServ may collect information about individuals:

• Directly from the individual, including by phone, email, mail or internet forms, or in-person contact;
• Indirectly from use of LexServ’s services, websites, or applications or attendance at marketing-related events, such as conferences and webinars;
• From another company within our family of companies; and
• From third parties, such as insurance carriers or LexServ’s business clients.

LexServ may collect or process for LexServ’s business clients the following categories of personal information about individuals:

• Personal identifiers, such as name, date of birth, address, email address, and phone number, and gender;
• Government identifiers;
• Health information, such as medical records, medical conditions, prescription information, and social habits (such as tobacco use, substance use, etc.);
• Family information, such as name of spouse or child;
• Professional or employment information, such as employer name, occupation, and business contact information;
• Insurance information, such as insurance policy information and beneficiaries; and
• Internet information or similar network activity, such as information regarding an individual’s interaction with our websites or applications and marketing analytics (e.g., clicks, opens, and unsubscribes).

LexServ may use and disclose information that does not reveal an individual’s identity or permit direct association with any specific individual, such as browser and device information, anonymous usage data and aggregated information, for any purpose, except where we are restricted by law. We may collect this information through our servers and the use of cookies and other technologies. You may control cookies through your browser’s settings and other tools. For example, if you view a webinar or other video on LexServ’s YouTube account, you can opt-out of YouTube cookies by changing the settings in your web browser. However, if you block certain cookies, you may not be able to register for, log into, access certain parts of, or make full use of LexServ’s services, websites, and applications.

LexServ may collect or process personal information that is subject to certain privacy laws and regulations.

3. Using Personal Information

LexServ may use (including on behalf of LexServ’s business clients) personal information to:

• Provide client services, such as life settlement servicing and medical records retrieval;
• Maintain data integrity related to our services, including verifying and updating information;
• Comply with our legal obligations, resolve disputes, and enforce our agreements;
• Distribute marketing and promotional materials, including providing webinars and capturing sales leads;
• Perform financial and accounting activities, including processing and distributing invoices and managing accounts payable;
• Respond to your requests, inquiries, comments and concerns;
• Provide technical, financial, product and other support and help keep our services, websites, and applications working, safe and secure;
• Provide, evaluate and improve our products, services, websites, and applications and to develop new products, services, websites, applications and benefits;
• Notify you of changes, updates and other announcements related to our services, websites, applications, and products; or
• Identify usage trends and use for data analysis, including for purposes of research, audit, reporting and license fees to third-party providers, such as data providers, or other business operations, including evaluating our business performance, or in other ways to which you or a third party acting on your behalf have expressly agreed in an agreement.

We may match or combine personal information with information that we obtain from other sources or that is already in our records, whether collected online or offline or collected by a predecessor or another company in our family of companies, for the purposes described above.

LexServ may also deidentify or aggregate personal information to create datasets.

4. Disclosing Personal Information

LexServ may disclose personal information to process the information based on our instructions or instructions by our business clients and in accordance with this privacy policy and any other appropriate confidentiality and security measures. We may disclose personal information to:

• Another company in our family of companies;
• Our service providers, suppliers, contractors, agents and representatives;
• Our clients pursuant to servicing or licensing agreements;
• Third parties, such as insurance carriers or medical facilities; and
• An individual’s business entity sponsor, if the individual accesses LexServ’s services, websites, or applications under an entity’s agreement (for example, a company, corporation, nonprofit, partnership, bank or other business entity).

LexServ may also disclose personal information:

• To (i) meet any applicable law, regulation, legal process or other legal obligation; (ii) detect, investigate and help prevent security, fraud or technical issues; (iii) enforce and protect our rights and properties; or (iv) protect the rights, property or safety of our users, employees and others; or
• If LexServ or our services, websites, or applications, or a related asset or line of business is acquired by, transferred to or merged with another company.

5. Protecting Personal Information

LexServ recognizes the importance of protecting personal information. We use a variety of administrative, physical and technical security measures intended to safeguard your personal information.

Our services, websites, or applications may contain links to other sites. LexServ is not responsible for the security, privacy practices or the content of such linked sites.

6. Updating Personal Information

LexServ provides services to investors in life insurance contracts and other business organizations. Personal information is provided to LexServ from or on behalf of those organizations, and LexServ is a service provider, contractor, or data processor/collector to such organizations. If you send us updated personal information, LexServ will update our records. If you request to deactivate your account or delete your personal information, LexServ will endeavor to fulfill such request in accordance with our policies, but some personal information may be retained in backup copies for a certain period of time and as necessary for legitimate business purposes, or to comply with our legal obligations, resolve disputes and enforce our agreements.

Access to personal information that LexServ gathers from certain sources is subject to applicable laws and our data sharing policy.

7. Children’s Privacy

We do not knowingly collect information from children under the age of 13 or target LexServ’s services, websites, or applications to children under the age of 13. LexServ may collect information about children under the age of 13 from a parent or guardian with their consent, and this data is protected in accordance with this privacy policy.

8. Changes

LexServ will notify you of changes or updates to our services, websites or applications or to this privacy policy whenever necessary, in LexServ’s discretion, through email, invoice announcements, the functionality of our services, websites or applications, or by updating LexServ’s websites or applications. If you have an account with LexServ, we may notify you through such account. Any changes to this privacy policy will be posted on this page with an updated revision date. Your continued use of LexServ’s services, websites, and applications following the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions, comments or requests regarding this privacy policy or our processing of your information, please contact LexServ by phone at 888-333-2478 or by email at support@lexserv.com.

If you use assistive technology (such as a Braille reader, a screen reader, TTY, etc.) and the format of this privacy policy interferes with your ability to access this privacy policy, contact LexServ for assistance. Please indicate the nature of your accessibility problem, the preferred format you would like to receive this privacy policy, and your contact information so that we may respond in a manner most helpful to you.

Last Revision: 4-1-2025